On occasions we require a crash dump from you to trap a particular issue. However this means that you have to use the Control – Scroll Lock method that manually produces a Blue Screen of Death (BSOD’s) in Windows. In some production environments this is not possible as it may cause downtime for a department.
An alternative method has been found to capture the crash (BSOD) that will leave the server up and running.
Obtaining a memory dump from a live production Windows system
Use SysInternal’s LiveKD tool to produce a Soft Memory Dump. This tool will save a complete Memory Dump for session or system hang.
The LiveKD utility has a function to capture and create a debug memory dump in the same way as Control – Scroll Lock but without causing the server to crash.
To implement this Citrix tool and capture a Soft Memory dump refer to: http://support.citrix.com/article/CTX107717