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How to obtain a Soft Memory Dump from a production Windows system while leaving the server up and running

12 May

taken from
https://kc.mcafee.com/corporate/index?page=content&id=KB50467

Summary

On occasions we require a crash dump from you to trap a particular issue. However this means that you have to use the Control – Scroll Lock method that manually produces a Blue Screen of Death (BSOD’s) in Windows. In some production environments this is not possible as it may cause downtime for a department.

An alternative method has been found to capture the crash (BSOD) that will leave the server up and running.

Solution

Obtaining a memory dump from a live production Windows system

Use SysInternal’s LiveKD tool to produce a Soft Memory Dump. This tool will save a complete Memory Dump for session or system hang.
The LiveKD utility has a function to capture and create a debug memory dump in the same way as Control – Scroll Lock but without causing the server to crash.

To implement this Citrix tool and capture a Soft Memory dump refer to: http://support.citrix.com/article/CTX107717

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Posted by on May 12, 2010 in Uncategorized

 

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